Simply create an account on our website — it’s free! Once you’re in, you’re automatically enrolled into Koala Rewards and get 50 points + 10% off as a welcome bonus.

Points can be redeemed either from the banner in the cart section or directly via the Koala Rewards widget on our site.

Tiers are based on a 12-month cycle from the date of your last tier update.
Points expire 12 months from the month they were earned.

There’s no cap! You can redeem as many points as you have, as long as your order meets the 70 AED minimum.

Your tier is based on total points earned:

• Healthy Snack Fan: 0 – 750 points
• Snack Lover: 751 – 2000 points
• Ultimate Snack Hero: 2000+ points

Tiers are valid for 12 months from the date you enter them.

• Points are awarded on the same day of your order.
• You must be logged in to your account. Purchases made in guest mode will not earn points.
• You can view your points in the Koala Rewards widget on our site.

You’ll get an email notification when you level up. You can also track your tier status anytime in your account via the widget.

Points are valid for 12 months from the date they’re earned. Be sure to use them before they expire!

Every 20 points = 1 AED. You can redeem your points using the Pay with Points option via the widget.

• Ensure you were logged into your account at the time of purchase.
• Points are not awarded for purchases made prior to joining Koala Rewards.
• Your order must be paid and fulfilled for points to apply.

All rewards information can be accessed through the Koala Rewards widget on our website.

• Earn points every time you shop
• Get access to exclusive perks & discounts
• Unlock new tiers with better earning rates
• Enjoy surprise gifts & thank-you bonuses!

Unfortunately, no. Points can only be earned on purchases made after creating an account.

No worries! Just email us at hello@koalapicks.com and we’ll help you merge your accounts.

Log into your account and check your Koala Rewards dashboard via the widget — your current tier will be displayed there.

• Make sure your friends used your unique referral link (found in the widget).
• Points are awarded only after your friend completes their first purchase and meets the minimum spend requirement within the given timeframe.

If your friend entered their info correctly and met all the conditions, the referral should go through. Just make sure they used your referral link via the widget.

Nope! You’re good to go as long as you already have an account. Just log in before shopping to earn points.

Absolutely not! It’s 100% free to join. Sign up and start collecting points with every snack

Unfortunately, no. You can’t combine points redemption with a discount code at checkout.