سياسة الاسترجاع
At Koala Picks, we take great pride in delivering fresh, wholesome, and high-quality snacks to our customers. We understand that sometimes issues may arise, and we are committed to ensuring a smooth and fair resolution.
Returns Policy
We only accept returns under the following conditions:
✔ Damaged Packaging: If your order arrives with damaged packaging that affects the quality of the product.
✔ Product Damage: If the food inside is compromised due to damage during transit.
How to Request a Return:
- Returns must be requested within 24 hours of receiving your order.
- Please email us at info@koalapicks.com with your order number, a description of the issue, and clear photos of the damaged item.
- If approved, we will arrange for a replacement or refund as applicable.
Refund Policy
Refunds are issued only under the following circumstances:
✔ Product Defect: If there is an issue with the product’s quality due to a fault from our side.
✔ Delivery Delay: If there was an unreasonable delay in delivery beyond our standard shipping timeline (Receiving your order after 72 hours from ordering).
Refund Process:
- Refund requests must be submitted within 48 hours of receiving your order.
- Please provide your order details and proof of the issue via email at info@koalapicks.com.
- Once reviewed and approved, refunds will be processed within 5-10 business days to the original payment method.
📌 Please Note:
🚫 We do not accept returns or refunds for personal preference, change of mind, or incorrect storage of products.
🚫 All returns and refunds are subject to case-by-case review.
For any inquiries, feel free to reach out to us at info@koalapicks.com. We appreciate your trust in Koala Picks and are here to ensure a great experience for you! 💛