Our subscription boxes are delivered every Sunday. The weekly cut off for subscribing is Friday at 2pm to receive your box the following Sunday. If you subscribe Friday afternoon/ Saturday or Sunday you will receive your box the following Sunday.

Your box will be delivered between 9am to 7pm. We can't guarantee a certain time slot.

YES! we know how kids are picky! That's why each week we have a different snack menu you get to choose from.

Each Monday you receive a link with the new snack menu for the week, the deadline for choosing the snacks is Friday noon.

In every snack box you will receive 4 packs, portions you should expect are as follows:

• Muffins pack - 9pcs

• Cookies pack - 8 pcs

• Breadsticks and cackers - 112gm

• Fruit rolls - 9 pcs

• Cakes and Brownies - 8 pcs

Yes you can pause your subscription whenever you are traveling and resume it once you are back. It is important to pause by maximum Thursday prior to Sunday delivery in order to process it on time, if you inform us afterwards you will still have to receive the box.

Just email us at info@koalapicks.com to help you out!

Yes you can cancel anytime, no strings attached! If you choose to cancel your subscription in the middle of your current cycle, you will continue to receive the snack boxes for the remainder of the cycle and once the billing cycle ends your subscription will not be renewed further.

Our weekly cut off date for subscription changes is Thursday midnight. Please email us on info@koalapicks.com to help you out.